How We Solved a Major Emergency Last Week
Last Tuesday at 11 PM, we received an urgent call from a family in the Richmond District. Their main water line had ruptured in the crawl space, and water was actively flooding their home. The homeowner discovered it when water started seeping through the living room floor during a movie with their kids.
Within 25 minutes, our emergency technician arrived with a full complement of repair equipment. He immediately shut off the main water supply, assessed the damage, and began extracting standing water. The copper pipe had corroded at a joint connection—a common problem in older San Francisco homes with hard water.
By 1:30 AM, we had replaced the damaged section with new piping, pressure-tested the entire system, and restored water service to the home. The family could sleep peacefully knowing the crisis was resolved and no further damage would occur. The homeowner later told us that our fast response saved them thousands in water damage repairs.
This is the level of emergency service we deliver every single day across San Francisco.